ITIL Indonesia - Pre and Post ITSM Implementation

ITSM is meant to create a safe and effective way to run a technology-driven business. But today’s digital transformation shows that antiquated IT governance models and service delivery aren’t working. The internet, AI, and cloud computing are revolutionizing the ways IT services are delivered, and hardware and software policies that require lengthy approval process from IT departments are no longer acceptable by an agile workforce. The challenge for ITSM today then is to align teams’ various flavors of DevOps and agile practices with new, transformative business operations. In these circumstances, ITSM implementation can be tricky to maneuver. In this meetup, we will discuss on how pre and post ITSM implementation in company or organization, so we can implement the proper ITSM procedures while ensuring the flexibility our business requires.